Amazon can’t seem to figure out why some customers are receiving mystery packages containing unwanted sex toys.
The latest case involved a woman opening up an unsolicited package, only to find a high-end, $25 (£17) sex toy inside.
The woman, who has only been identified as Nikki, told the Daily Beast that she thought it was a mistake, until she received more Amazon packages containing items she hadn’t ordered.
A stranger also sent her headphones, as well as a cord for a Bluetooth device, each one arriving without a receipt and paid with using a gift card, so that they’re virtually untraceable.
Scared and confused, she reached out to Amazon’s customer service team to get some answers and finally put a stop to the strange packages.
To her dismay, Amazon had little information on why the suspicious packages were being sent to her.
Amazon said the unsolicited packages being mailed to Nikki are ‘part of some bad behavior that we are investigating,’ according to the Daily Beast.
A source close to Amazon also said that the majority of the unsolicited packages contained sex toys.
‘We are investigating inquiries from consumers who have received unsolicited packages as this would violate our policies,’ an Amazon spokesperson told Mail Online.
‘We have confirmed the sellers involved did not receive names or shipping addresses from Amazon’
‘We remove sellers in violation of our policies, withhold payments, and work with law enforcement to take appropriate action,’ the spokesperson added.
Nikki feared that the sender could be someone living in her city and felt uncomfortable staying in her own home.
She also cited a recent report about a cyber stalker who used Amazon’s anonymous gift service to send a woman racy novels.
She was finally able to figure out the sender’s full name and state through a ‘game of guess and check’ with a customer service employee, Nikki told the Daily Beast.
The employee told Nikki she could guess names and they’d say ‘yes’ or ‘no.’
Nikki eventually got the police involved as she felt that Amazon wasn’t taking her concerns seriously.
‘It was clear to me that no one was able to help me, and many were simply unwilling,’ she explained.
Nikki isn’t the first Amazon customer to receive strange, unwanted packages, as many users in the US and Canada have filed similar complaints.
Several universities in Canada have also been mailed anonymous packages with vibrators, a ‘fleshlight’ sex toy, light bulbs and kitchen scales inside.
In total, 40 unsolicited items were sent to the universities.
A couple in Boston said they received several random Amazon packages containing items like USB-powered desktop fans, humidifiers, phone chargers and computer vacuums.
Two former Amazon employees said that the issue could be a result of a review scam, where savvy sellers attempt to game Amazon’s system that prioritizes reviews from ‘verified purchases’ over other posts.
Some sellers may be sending packages via dummy accounts so that the accounts can leave 5-star reviews.
From there, the products get pushed up higher in users’ search results.
However, an Amazon spokesperson told the Daily Beast that this theory seems unlikely.
‘Thus far our investigations have shown very few reviews submitted associated with these shipments,’ the spokesperson said.
It may be more likely that Nikki’s name and address could have been lifted from a mailing list or distributed as part of a data breach from some other website.